About

If you’ve got any queries, please get in touch with us. We love hearing from our customers and will appreciate any feedback on your purchases from us.

If you’d like to work on a project with Cupcakes and Blooms or have any requests regarding
press or promotions please drop us a line.

Call us on +44 7462869035, email us on info@cupcakesandblooms.com,
or use the contact box below.

ENQUIRY FORM

We had the most beautiful and the tastiest cake (dairy free honey/apple) made by Irina. It was first time
here in UK we didn’t need to recycle even smallest bit of it, all was all eaten. no left for Breakfast and
Cake pops were the most delicious ever eaten (told by adults who sneaked to get some) don’t think twice
and get the cake
😉 Thank you.

Irina Ponomarenko masterclasses are very addictive. Once you attend one – you can’t stop! The step-by-
step guide and technical details are presented in a way that you feel you can create the masterpiece of a
cake yourself! I loved it! Will come back for more!!! Thank you❤️

Cupcakes and Blooms about developing cake business in London

16/07/2019

What flavours do you make

You can read our full guide to our flavours here: http://cupcakesandblooms.com/product-category/cakes/flavours/

What are the opportunities for decoration?

Find our design variety here http://cupcakesandblooms.com/product-category/cakes/celebration-cakes/  These are buttercream frosted cakes with some fondant details.

Can you make a custom themed cake?

Yes, we can! Although because it takes more time to plan and decorate such cake we only do it for big orders starting from £300. It can be, for example, a large and sophisticated cake or a small cake with custom themed figurine and a number of themed desserts like cake pops, cupcakes and marshmallows.

How much do you charge?

The price is £30 per kg with a minimum of 2 kg per order. The price includes basic decoration with glazes, meringues and various candy that will suit the design. Figurines, plaques, metallic colours are charged separately depending on the difficulty.

Do I need to book in advance?

We take orders with the notice of 7 days minimum if not fully booked for the necessary date. We book only with full amount deposit.

Where do I collect my cake?

The pick up is from West Ealing W13.

Is there an option for delivery?

Yes, you can use Uber or Addison Lee services. The first one is a taxi and they only charge you a taxi ride from W13 to your location and from our experience, it is much cheaper, safer and faster than any London delivery service. However, you’ll need to step outside to the car to collect your cake as Uber drivers are not couriers and do not leave their vehicles.
The second one is a full courier service from door to door. Once you ordered one all you need to do is open the door when your cake arrives.

We can offer to organize the delivery ourselves if the order exceeds a minimum of £300.

 

 

DEFINITIONS

The “Seller” is defined as the legal entity Cupcakes and Blooms. The “Buyer” means the person (legal or natural) who buys the goods. “Goods” is defined as the items to be supplied by the Seller to the Buyer as listed in this invoice.

GENERAL

These Terms and conditions shall apply to the sale of the Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred except where the Seller has agreed to such variation in writing and by way of signature. By ordering from Cupcakes and Blooms you agree to be legally bound by these Terms and Conditions and accept that these Conditions may be modified or amended and posted on this website from time to time.

PRODUCTS

Certain products or services may be available exclusively online through the website. These Goods or services may have limited quantities.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

Everything is handmade and therefore the product you receive may have variations to the photograph shown on ccupcakesandblooms.com website.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Goods or services that we offer. All descriptions of Goods or Goods pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any Goods or service made on this site is void where prohibited.

We do not warrant that the quality of any Goods, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

PAYMENT

Full payment is required to confirm an order. Payment can be made on the cupcakesandblooms.com website or by bank transfer after receiving an invoice from the Seller. Online orders are not confirmed until an order confirmation has been sent by email confirming the order.

Any changes made after the payment has been made may incur an extra fee. The Buyer may be able to make some changes to the content of the order as long as the Seller has the ability to accommodate the changes. All changes must be agreed with the Seller in writing or email at least 3 full working days before the delivery date. Not all changes will be possible, and some changes may incur an extra fee. By making a payment the Buyer is accepting the Terms and Conditions as detailed on this page.

REFUNDS AND CANCELLATIONS

The Buyer may not cancel the order after the payment has been made unless it is within 1 hour from making payment for the order.  The Seller reserves the right to refuse any request for cancellation after this time period.

If the Seller has to cancel the order for any reason, then they will give as much notice as possible, and discuss the matter with the Buyer to try to agree on a suitable alternative. If the Buyer does not wish to accept the suggested alternative, then the Seller will refund the full price.

CONSULTATIONS

Consultations are not available for any Cupcakes and Blooms in-store cakes unless at the sole discretion of the Seller. Consultations are only available for bespoke cake designs and are subject to a separate contract.

PRICES

Prices for the Seller’s Goods are subject to change without notice.

The Seller shall not be liable to the Buyer or to any third-party for any modification, price change, suspension or discontinuance of the Service.

DAMAGES

In the unlikely event that the order arrives damaged, it is the Buyer’s responsibility to report the damage to the delivery company within 24 hours and send photographic evidence of the damage. All refunds are at the discretion of the delivery company the Buyer chose to use. The Seller is not responsible for the damages occurred as a result of careless handling Goods.

All Goods are fragile and require care and attention when handling, storing and displaying.

Any image provided as part of the description of similar goods is given for illustrative purposes only. Given the nature of the goods, minor variations of colour and design may apply.

ALLERGIES AND SPECIAL DIETARY REQUIREMENTS

The Seller will provide all ingredients and allergen information on the product pages. It is the responsibility of the Buyer to ensure the product is suitable for their own or the recipient’s consumption. The Seller agrees to provide all correct allergen information with the Goods and bears no responsibility for any allergic reactions arising from consuming the Goods when the Goods have been labelled with the correct allergen information online or with the delivery.

All Goods are made with milk, eggs, and wheat (gluten) and produced in a kitchen handling nuts and soya. Gluten-free options are not suitable for coeliacs as they are made in an environment handling wheat flour.

DELIVERY AND COLLECTION

The Seller cannot be held liable for any damages to the Goods once they have been collected and signed for. If the products are collected it is the responsibility of the Buyer to transport them to the desired location safely.

AFTER DELIVERY

Shelf life will be provided on the product pages. This is advisory only. Once cakes have been cut into the shelf life might be reduced.

NON-EDIBLE INGREDIENTS AND DECORATIONS

Some Goods may contain non-edible ingredients or decorations, such as plastic dowels in tiered cakes or wires in some sugar flowers. These will be detailed on the Delivery Note and must be removed before serving or eating.

 

We might not have vacancies right now, but we are always on a lookout for talented bakers and decorators. Please, drop us a line through the form above if you are interested in the internship with Cupcakes and Blooms.